1. Introduction & Scope
Roof Expert USA ("we," "our," or "us") operates the website kansascitymo.roofexpertusa.com as an emergency referral dispatch and marketing platform. This Privacy Policy details the types of information we collect when you visit our website or contact our 24/7 telephone dispatch desk, how we use and safeguard that information, and the conditions under which information may be shared with independent third-party service providers.
2. Information We Collect
Because our platform operates with strictly zero online web forms, we do not collect personal identifying information (such as your name, email address, or billing info) through digital form inputs. However, we may collect information through the following channels:
- Telephone Communications: When you place a call to our dispatch line at (888) 208-4155, our telephone system logs call metadata, including your caller ID phone number, call duration, time of call, and geographic origination data. Information you verbally share with our dispatch intake coordinators (such as your street address, nature of roofing damage, and insurer details) is documented solely for routing purposes.
- Automated Server Logs: Like standard web platforms, our web servers automatically collect non-personal technical telemetry, including your Internet Protocol (IP) address, browser type, device category, referring URL, and date/time stamps.
- Analytics & Cookies: We may utilize lightweight analytical cookies to measure aggregated site performance, user engagement, and bounce rates. You can configure your browser to refuse all cookies.
3. How We Use Collected Information
The information we collect is utilized strictly for operational purposes:
- To instantly route your emergency roofing service request to an independent licensed roofing contractor operating within your Kansas City municipality.
- To monitor call volume trends and staff dispatch coordinators during severe weather and tornado outbreaks.
- To maintain server security, detect malicious automated traffic, and optimize site loading speeds across mobile devices.
4. Disclosure to Independent Contractors & Third Parties
We do not sell, rent, monetize, or trade your personal information with external advertising brokers or marketing agencies. To fulfill your request for emergency roofing services, we disclose relevant information (such as your address, contact number, and damage description) to vetted, independent third-party roofing contractors in our referral network.
We may also disclose information where required by law, subpoena, or governmental regulation, or when necessary to protect personal safety, property rights, or server integrity.
5. Data Security & Retention
We implement industry-standard technical and operational safeguards to protect call records and server log files against unauthorized access, loss, or disclosure. However, no data transmission over telecommunications networks or the Internet can be guaranteed 100% secure. Call metadata is retained only for the duration necessary to satisfy operational dispatch, quality assurance, and legal compliance requirements.
6. Your Privacy Rights & Inquiries
Depending on your state of residence (including Missouri and Kansas), you may have statutory rights regarding access to, correction of, or deletion of personal data collected through telephonic communications. For inquiries regarding our privacy practices, you may reach our administrative desk at:
Roof Expert USA • Kansas City Privacy Desk
2839 Bales Ave, Kansas City, MO 64128, USA
Telephone: (888) 208-4155